Solving Your Equipment Problems is as Easy as 1-2-3
We can usually fix the problem over the phone. If not, we'll advance-ship fully refurbished replacement equipment, directly to your door.
Simply put the defective equipment back in the same box and UPS will pick it up. It's that easy!
When There's No Time for a Drive-Thru Equipment Failure
We're here 24/7 for quality drive-thru timer repairs and drive-thru headset repairs that get you up and running fast. HME's Repair Depot is the only way to GUARANTEE your drive-thru equipment is repaired using only factory-authorized, original drive-thru replacement parts — at a competetive price.
Some repair companies think that all drive-thru headset parts and drive-thru timer parts are created equal. They save a little on the plastic, a little on the button covers, a littel on the connectors. All those little things add up, and in the end you're stuck with poor quality drive-thru repairs that will cost you more worries, time and money.
HME’s highly trained technicians replace old parts and fix problems with care. HME doesn’t “jump” over problems like some of our competitors.
Colored wired, or “jumpers” on this circuit board are the competitor’s way of doing a quick fix that reduces the life and performance of the product.
At HME, you can rest assured that your drive-thru equipment repair will be done right the first time by experts — and quickly — so you can get back on track fast. We'll even pay for shipping.*
120 Day Warranty
*Via UPS ARS return service.
If you recently purchased a new HME drive-thru headset system and want to protect your equipment from accidental damage, then the HME Equipment Incident Plan is for you. An EIP offers coverage for new HME headsets, belt-pacs, and battery chargers from incidents not normally covered under warranty.
Protect your valuable investment in drive-thru timer systems and drive-thru headset systems with a Drive-Thru Equipment Maintenance Agreement from HME. An EMA covers equipment failure due to normal use, operation or wear as well as free advanced exchange service, which provides replacement equipment within 24 hours to reduce equipment downtime. Purchase an EMA with your drive-thru system to focus on managing the store, without the hassles of equipment maintenance: