Drive-thru operations have changed a lot in the last months and traffic is now higher than ever before—some chains have grown their drive-thru business to 90% of sales. As the industry continues to adapt to contactless service, we are sure to see drive-thru sales remain far above the industry average. Is your drive-thru embracing the increase in traffic or struggling to keep up?
Drive-thru restaurants designed and operated properly can help increase capacity. Review your drive-thru to identify opportunities for improvement and maximize your bottom line.
Touch-free service, social distancing, and contactless ordering are now industry must-haves. When adapting to contactless service for a safer drive-thru experience for everyone, consider the following:
A well-equipped and trained crew will be better prepared to deliver superior drive-thru results. When checking in with your crew consider the following:
With a surge in drive-thru traffic, your equipment must be in excellent shape. As you inspect your equipment, consider the following:
View a PDF version of this checklist
Whether you need help with crew training, upgrading your equipment, or adding curbside and mobile pickup, our team is ready to help you optimize your drive-thru operation.
Check out our intro guide to drive-thru basics. Begin with this overview and connect with us to get started with converting your restaurant to a drive-thru operation.
Optimize your restaurant for contactless service by adding a variety of to-go options. From curbside pickup to third-service delivery, we’ll give you a summary of popular solutions.