As the industry continues to adapt to contactless service, we’ll continue to see an increase in curbside pickup, mobile ordering, and other to-go options. Take-out services help meet social distancing guidelines while allowing customers to enjoy their favorite restaurant meals. If you need help identifying the best solutions to improve contactless service in your restaurant, then let’s connect and get you started.
Not all restaurants operate the same, therefore, not all to-go options will work perfectly for every business. Click on an option below to learn more about each service and better identify the solution that best fits your restaurant’s needs.
Curbside pickup makes it easy for a customer to order in advance and pick up their order without ever getting out of their vehicle. Most restaurants ask customers to check in by texting, calling, or using a mobile app. Use the curbside guest locator FindMe with Arriva to enable a quick and easy check-in process for your customers. Once guests check in, a restaurant crew member is immediately notified so that they can deliver the order to the customer’s vehicle. But how do you ensure fast and efficient service for curbside? By tracking wait times just like you would in the drive-thru lane.
Very similar to curbside pickup, mobile ordering makes it easy for a customer to place and pick up their order with minimal contact but requires a mobile app or mobile-friendly website. Orders and payments are all processed online or via the app. Mobile order customers will need to know where to park when they arrive at your location and how to check in to get their order. FindMe with Arriva makes it easy for customers to check in when they arrive and the ZOOM Nitro timer helps you keep track of their wait times to ensure a great customer experience.
Though carryout promotes social distancing, it does involve more in-person contact than other to-go options because it requires customers to go into the restaurant. While curbside and mobile orders promote ordering and paying ahead, carryout gives customers the option to walk in to place their order. To encourage social distancing, offer your customers the option of returning to their cars after ordering and deliver the food directly to them. Use HostConcepts® for better order management and maintain social distancing regulations.
Offering delivery is a no-brainer for many restaurants, but what does this to-go service consist of? When you team up with a third-party delivery service expect to pay fees. Additionally, you’ll need to consider the best food packaging to keep the meal tasty, fresh, and safe. Will the food withstand the drive to your customers’ location? Keep in mind, the quality of service that the delivery driver provides will, by association, also be a reflection of your brand. For greater efficiency, designate a parking spot for delivery drivers only and use the ZOOM Nitro timer to keep track of their wait time.
Review our intro to drive-thru basics. If you’re thinking about converting your restaurant to a drive-thru operation, we’re ready to team up with you and get you started.
Drive-thru sales have increased significantly in the last few months. With contactless service here to stay, is your drive-thru ready?