Whether you’re optimizing your store for the latest AI ordering or simply searching for the best drive-thru communication on the market, the NEXEO|HDX communication platform provides all the tools you need to meet your unique business needs, delivered in three unique solutions.
At it's core, NEXEO is a world-class drive-thru audio solution, while also uniquely designed for operators who want greater efficiency at every customer touchpoint—drive-thru, mobile order pick-up, curbside pickup, walk-up windows, and dine-in service. Whether you’re calling a crew member to clean up a spill in the dining area or receiving critical alerts from your drive-thru timer to your headset, NEXEO delivers key information to the right person when it matters most. The result? Greater team efficiency across key areas of your operation for faster service and a better customer experience.
The NEXEO solution enables multiple independent conversations taking place at the same time without impacting drive-thru communication. Start a group call to deliver information needed by a team or call a new employee to provide discreet coaching. NEXEO’s special features for team communication increase efficiency and provide a better crew and customer experience across all areas of your restaurant.
Alerts and reminders are delivered only to the team members you choose, providing critical insight to the right person at the right time. Significantly reduce the noise clutter and ensure the right person on your team receives the alerts they need when it matters most.
Staying on top of your drive-thru performance is now easier than ever with performance alerts delivered directly to your headsets. Integration between your NEXEO solution and the ZOOM Nitro® Timer enables alerts that state exactly which event needs your immediate attention.
NEXEO’s voice-enabled technology empowers you to instantly connect to a drive-thru customer, call a team or individual staff member, change lanes, adjust common headset settings, and more. In the daily hustle and bustle, voice commands make it easier to do more by keeping the work momentum going as you stay on task to better serve your customers.
For the trailblazers seeking the newest wave of QSR technologies, NEXEO Pro enables seamless third-party integrations, including voice AI ordering. NEXEO Pro offers the greatest operational efficiency on the market by freeing up staff to focus on other key areas of the restaurant while your preferred voice AI provider automatically takes drive-thru orders.
Maximize operational efficiency with NEXEO Pro and voice AI ordering by enabling your crew to support key areas of your restaurant while your preferred voice AI system automatically takes drive-thru orders and sends them to the POS to process. Free employees from order taking tasks and redeploy them to stations where personable, face-to-face interactions have a greater impact on customer service and satisfaction.
If you’re running a basic drive-thru operation and want the best audio in the industry then NEXEO Core is for you. NEXEO Core enables a fully digital drive-thru experience with HDX Digital Audio. Unlike other drive-thru systems on the market, NEXEO Core provides unmatched audio quality, remote system management, and enhances system usability to improve your crew’s day-to-day experience.
HDX Digital Audio builds upon the breakthrough advancements of our patented HD Audio, dramatically decreasing background noise and expanding the audio bandwidth to include higher and lower voice frequencies than other systems, resulting in a crystal-clear drive-thru ordering experience for customers and order takers alike.
Unlike other systems, the NEXEO | HDX platform base station is installed at eye level and provides a colorful 7-inch display for easy interaction, making it easier than ever to register headsets, manage your store settings, and view battery and system health information. Critical system information like network connectivity, headset status, speaker/mic status, and loop health is readily available just by looking at the base station display. Plus, the base station is available in multiple languages, enabling your team to interact with the NEXEO|HDX base station in their preferred language.
Integrate your headset with your store phone, routing calls to a team member’s headset and enabling them to hear when a call is coming through to answer on the spot. Easily connect to customers trying to reach you by phone, even when you’re moving around the restaurant. Never miss a call again and provide a fast and pleasant experience for every customer—including those not on site.
Save time by connecting a headset to the base station instantly, hassle-free and no training needed. Follow the simple on-screen instructions, tap your headset to the blue ring on the base station when instructed, and your headset will be ready to use in no time.