Daylight Savings - March 14

If It’s Not Wideband, It’s Not HD

EOS | HD is the industry's only HD Audio drive-thru headset system with wideband technology. EOS | HD filters the human voice from background noise by combining wideband technology with cutting-edge noise reduction to deliver true voice clarity. Customer and order takers can both hear the whole drive-thru conversation—like they were talking face-to-face—for improved order accuracy and faster speed of service.

  • Groundbreaking Wideband Technology:
    Innovative wideband technology expands the audio range of EOS|HD to include higher and lower voice frequencies than standard digital drive-thru headsets. The result is a remarkable 20% increase in intelligibility. With clearer, more intelligible speech comes faster speed of service, improved order accuracy, and greater profitability for your drive-thru.
  • Revolutionary New Outbound Noise Reduction:
    Removing noise from inside the kitchen, EOS|HD provides clearer communication to the customer resulting in a better customer experience in your drive-thru.
  • Dramatic Inbound Noise Reduction:
    EOS|HD's innovate technology dramatically reduces noise from the drive-thru to help deliver greater order accuracy than ever before.

 

Wideband Technology

Hear What You've Been Missing

Graphic of expanded audio range provided with the EOS drive-thru headset

2X The Audio Bandwidth

The expanded audio range of EOS | HD means you hear more of the drive-thru conversation. Wideband technology encompasses an expanded audio range to include higher and lower voice frequencies—providing a more accurate representation of the human voice, so you can get the order right the first time.

20% Increase in Intelligibility

With wideband technology and advanced noise reduction, EOS | HD makes drive-thru orders 20% easier to understand. Understanding the customer better means faster speed of service and profitability for your drive-thru.

44% Improvement in Inbound Noise Reduction

Inbound noise

Removes engine and traffic sounds from the drive-thru to reduce employee fatigue.

88% Improvement in Outbound Noise Reduction

Outbound noise

EOS | HD's innovative outbound noise reduction removes kitchen noise, like blenders, so that customers can hear crew members better. Orders are more accurate and customers leave happier than ever before.

Designed for Durability and Comfort

The EOS | HD drive-thru headset system was engineered for durability and comfort. The lightweight, balanced design delivers all day comfort to users while providing ultimate reliability in the QSR environment. Its unique design eliminates many repair concerns of drive-thru headsets, making it the most reliable drive-thru headset on the market.

EOS drive-thru headset profile illustration

Unmatched Message Center

The EOS | HD Message Center helps managers run their restaurants with greater efficiency and profitability.

Drive-thru order post

Greetings

Sequence multiple messages through all dayparts to promote specials and improve check averages. Record up to 12 customer greetings to play throughout the day, whenever and wherever you want.

Hands being washed

Reminders

Schedule automatic reminders to keep employees on task; create your own or choose from prerecorded options. Play Reminders on as many headsets as you want. Remind employees to wash their hands, check the bathrooms, and more, without interfering with drive-thru order taking.

Open door

Alerts

Automatically inform staff members of critical developments affecting food safety and employee security (i.e. “Back door open.”) Alerts only trigger when certain events occur. Set alerts to send a message to one or more headsets.

Additional Accessories

EOS Telephone Interface

1. Telephone Interface

Allows managers to easily answer the phone while managing the drive-thru and other restaurant business.

EOS temperature sensor

2. Temperature Sensor

Sends an instant alert to employees’ drive-thru headsets if the temperature inside the refrigerator or freezer exceeds your pre-set high or low limit

Digital Controls and User-Friendly Display

EOS drive-thru headset digital display

Industry’s largest display and on-screen instructions make it easier than ever to manage your drive-thru.

  • Large display screen with easy-to-use, digital soft-touch controls.
  • On-screen instructions walk you through menus and settings.
  • Multi-level password security prevents tampering.

A Complete Drive-Thru System That Works for Your Store

EOS drive-thru headset overlapping base station

With the EOS | HD drive-thru communication system, you can use as many or as few headsets as you need. Add up to 15 all-in-one (AIO) headsets and get the superior HD Audio clarity and intelligibility of EOS | HD today.

HME Training Portal

Whether you are learning the system basics or are looking for tips and resources to build ongoing success, you'll find our comprehensive training portal to be of great benefit.

Online Training Portal Features

  • Videos that cover everything from basic operation to in-depth step-by-step training on advanced configurations
  • Training materials designed with various needs in mind, ranging from in-store crew to operators and directors
  • Supporting documents to prepare for your system installation and help get you started
  • Detailed operation and execution manuals as well as job aids and tools that promote continuous improvement
  • Regular updates to incorporate the latest HME product and training information

How to Access the Portal

  1. Visit the Portal at http://www.hme.com/training
  2. Log in using your HME CLOUD credentials

The EOS | HD message center gives me the flexibility I’ve been waiting for to manage my restaurant. I can sequence greetings and promote the specials I want, whenever I want.

Kahn Phomasy
Major Quick Service Restaurant Owner

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