ZOOM® Drive-Thru Timer System

More than a Drive-Thru Timer

A profitable drive-thru requires speed, accuracy, and the ability to adapt to ever-changing conditions. That’s why HME®, the world leader in drive-thru timer systems, created ZOOM.

  • Unlike most drive-thru timers, the ZOOM drive-thru timer provides complete visibility into your entire  operation. Its intuitive, multi-color dashboard, customizable reports and network accessibility make   managing your drive-thru easier than ever.
  • The ZOOM drive-thru timer system provides a real-time picture of your whole drive-thru, so managers and crew can instantly identify bottlenecks and take immediate action.
  • Now with HME CLOUD®, ZOOM is more accessible than ever. Link all of your stores to one account and update settings or view reports and dashboards from anywhere.

ZOOM Drive-Thru Timer with Graphical Dashboard Display

A whole new way of looking at drive-thru operations. The ZOOM drive-thru timer system features a bright dashboard display that presents up to eight customizable, real-time events to compare actual service times to goals.

  • Easily seen from anywhere, and easily configured to meet your preferences.
  • Bright colors and easy-to-read graphics provide an instant picture of what’s happening.
  • Real-time drive-thru management.
  • Immediate feedback keeps crews motivated and running at peak efficiency.
ZOOM Drive-Thru Timer display with graph
See how many cars are in the drive-thru lane, and understand what’s happening at a glance. Green is good, yellow means pay attention, and red means speed it up!
ZOOM Drive-Thru Timer displaying reporting options
ZOOM’s intuitive, user-friendly design makes it easy to set up and configure to meet your drive-thru operational goals.

Drive-Thru Time System with Flexible Reporting

The ZOOM drive-thru timer system lets you generate preconfigured or customized reports with ease.

  • Pie chart, bar, trend and other graphical reports provide new insight and instant feedback on drive-thru performance
  • Identify trends and anticipate and resolve problems with ease.
ZOOM Drive-Thru Timer displaying graphs in reporting options
Multiple events are displayed at a single glance in text or graphical formats on the ZOOM dashboard display.
ZOOM Drive-Thru Timer report summary options
Graphical reports streamline information and help analyze data more efficiently.

Network Accessible Drive-Thru Timers

The ZOOM drive-thru timer system is ‘network-ready’, putting critical information at your fingertips anytime, anywhere.

  • View real-time drive-thru activity or access reports from the ZOOM display monitor, from your PC in the back office, even via the Internet from a remote location
  • Collect, print and visually compare drive-thru timer data from multiple stores with ease.
  • Standardized settings allow you to view, adjust and upload drive-thru timer settings to ensure consistent parameters across multiple stores.
  • Network accessibility allows for remote support, so problems can be fixed without interrupting store operations.
ZOOM Drive-Thru Timer reports on laptop computer
Remotely collect and compare timer data from multiple stores. Upload settings or diagnose technical issues from anywhere!

Optional Mobile Pick-Up

Add Curbside Pick-Up to Your Restaurant

Curbside and mobile order pick-up are convenient takeout options that restaurant customers enjoy and appreciate. Wireless detectors make curbside pick-up, mobile order pick-up, and pull forward additions hassle-free. Plus, you can track real-time wait times for each new detection point on the ZOOM dashboard—just like you do for your drive-thru operation.

  • Provide an additional order pick-up point
  • Faster installation than traditional loops
  • Enabled for remote configuration and service
Wireless detector image

Take Your Drive-Thru to Optimal Speeds with DTOS

ZOOM Drive-Thru Timer is an essential component of HME’s Drive-Thru Optimization System (DTOS), which also includes Drive-Thru Leaderboard and HME CLOUD. DTOS delivers the optimal drive-thru experience by providing your crew, managers, and supervisors the information needed to drive sales and increase car counts.

HME-CLOUD Management

Multi-Store Management with Ease

By pairing ZOOM with HME CLOUD, you can monitor your entire enterprise from anywhere with Internet access. In one view compare the performance of each store against others in your organization in real time with multi-store dashboards. Immediately identify high- and low-performing stores, and easily drill down to the details to see why individual stores are performing well or not meeting expectations.

  • Easy-to-read multi-store dashboards allow you to visually monitor your entire enterprise in one view.
  • Use store rankings to challenge managers to compete against one another to meet specific goals.
  • Multi-store reporting provides in-depth, real-time analysis of your entire operation with customizable reports.
  • Network accessibility allows for remote software upgrades, support, and more.
Drive-Thru Leaderboard

Drive-Thru Leaderboard Motivates Employees, Providing for Faster Speed of Service

Create a speed of service competition across your entire operation, resulting in faster service and a better customer experience across your entire operation. Drive-Thru Leaderboard ranks stores based on speed of service, from top performing to underperforming, so crewmembers can see how their restaurant ranks against others in their organization. As employees strive to improve their overall ranking, they simultaneously improve speed of service, productivity, and customer service.

With Drive-Thru Leaderboard your stores experience:

  • Engaged employees and increased productivity
  • Renewed sense of teamwork, resulting in enhanced customer service
  • Increased profitability
Drive-Thru Analytics on the Go

Drive-Thru Analytics on the Go

View drive-thru metrics for all your restaurants on an easy-to-use dashboard that enables you to stay on top of all your restaurants’ performance anywhere you go. The all-new HME Now™ app sends real-time performance alerts directly to your phone so you’ll always know when a store needs your attention or when there’s cause for celebration.

  • Analyze a store’s performance by hour, daypart, or day
  • Set real-time speed of service and car count alerts
  • Receive notifications when speed of service falters

The All-New HME Training Portal

HME is excited to introduce an all-new, comprehensive online training portal. Whether you are learning the system basics or are looking for tips and resources to build ongoing success, you'll find our new online portal to be of great benefit.

Online Training Portal Features

  • Videos that cover everything from basic operation to in-depth step-by-step training on advanced configurations
  • Training materials designed with various needs in mind, ranging from in-store crew to operators and directors
  • Supporting documents to prepare for your system installation and help get you started 
  • Detailed operation and execution manuals as well as job aids and tools that promote continuous improvement
  • Regular updates to incorporate the latest HME product and training information

How to Access the Portal

  1. Visit the Portal at http://www.hme.com/training
  2. Log in using your HME CLOUD credentials

Within one week of installing ZOOM at a store with historical speed-of-service problems, we shaved 22 seconds off our total drive-thru time.

Bill Mayeski
Taco Bell District Manager

Looking to optimize your QSR operation? We can help.