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Solving Your Equipment Problems is as Easy as 1-2-3

  1. Call 800.848.4468 and then 1-2-3 for tech support.
  2. We can usually fix the problem over the phone. If not, we’ll advance-ship fully refurbished replacement equipment, directly to your door.
  3. Simply put the defective equipment back in the same box and UPS will come pick it up. It’s that easy!

When There’s No Time for a Drive-Thru Equipment Failure

We’re here 24/7 for quality drive-thru timer repairs and drive-thru headset repairs that get you up and running fast. HME’s Repair Depot is the only way to GUARANTEE your drive-thru equipment is repaired using only factory−authorized, original drive-thru replacement parts — at a competitive price.

Some repair companies think that all drive-thru headset parts and drive-thru timer parts are created equal. They save a little on the plastic, a little on the button covers, a little on the connectors. All those little things add up, and in the end you're stuck with poor quality drive-thru repairs that will cost you more worries, time and money.

Not All Drive-Thru Equipment Repairs are Equal

HME drive-thru repair on a circuit board

HME Repairs

HME’s highly trained technicians replace old parts and fix problems with care. HME doesn’t “jump” over problems like some of our competitors.

Competitor's damage to a circuit board

Competitor Repairs

Colored wired, or “jumpers” on this circuit board are the competitor’s way of doing a quick fix that reduces the life and performance of the product.

120-day warranty on all repairs
 Seal for quality drive-thru repairs and lowest prices

At HME, you can rest assured that your drive-thru equipment repair will be done right the first time by experts − and quickly − so you can get back on track fast. We’ll even pay for shipping.*

Count on HME for:

  • Quick turnaround
  • Free Shipping*
  • Repairs completed by factory-authorized experts
  • Highest quality drive-thru replacement parts used on repairs
  • Latest HME equipment upgrades included in your repair
  • All repairs are tested to meet original factory specifications
  • Communicators® (COMs) tested with their associated base unit
  • 120-day warranty on repairs

*Via UPS ARS return service.

How-Tos for Your Drive-Thru Headset and Timer Systems


Have you purchased a new drive-thru headset or drive-thru timer? Don’t know how to register your belt-pac? The setup process doesn’t have to be confusing or overwhelming. Visit our "How-to" section for short, easy-to-learn videos on performing the basic steps for setting up your drive-thru headset system and/or drive-thru timer system.

HME drive-thru heaset repair videos

HME Service Plans Keep Your Equipment Operating at Peak Performance

HME Equipment Incident Plan™ (EIP)

If you recently purchased a new HME drive-thru headset system and want to protect your equipment from accidental damage, then the HME Equipment Incident Plan is for you. An EIP offers coverage for new HME headsets, belt-pacs, and battery chargers from incidents not normally covered under warranty.

  • Covers accidental damage, like dropping a headset into the fryer
  • Equipment is replaced within one to two business days
  • Significant savings compared to repurchasing equipment
  • Plan offers coverage for two years from the original purchase date of a new system

Learn More

Drive-Thru Equipment Maintenance Agreement (EMA)

Protect your valuable investment in drive-thru timer systems and drive-thru headset systems with a Drive-Thru Equipment Maintenance Agreement from HME. An EMA covers equipment failure due to normal use, operation or wear as well as free advanced exchange service, which provides replacement equipment within 24 hours to reduce equipment downtime. Purchase an EMA with your drive-thru system to focus on managing the store, without the hassles of equipment maintenance:

  • Reduced downtime with fast equipment replacement
  • No long-term contracts
  • Fixed monthly fee
  • Covers HME drive-thru timer and headset systems
  • Count on HME-certified parts for service and repairs

Learn More

Looking to optimize your QSR operation? We can help.