Restaurant Communication Delivered Your Way

Whether you’re optimizing your store for the latest AI ordering or simply searching for the best drive-thru communication on the market, the NEXEO|HDX communication platform provides all the tools you need to meet your unique business needs, delivered in three unique solutions.

NEXEO

Delivers the most critical information to the right person at the right time in a total solution for drive-thru and crew communication. Includes all the benefits of NEXEO Core.

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NEXEO Pro

Offers the greatest operational efficiency on the market with seamless third-party integrations, including voice AI ordering. Includes all the benefits of NEXEO and NEXEO Core.

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NEXEO Core

Enables a fully digital drive-thru experience with HDX Digital Audio for faster service and higher order accuracy, plus enhances ease of use to improve your crew’s day-to-day experience.

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NEXEO®

A New Era in Restaurant Communication is Here

At it's core, NEXEO is a world-class drive-thru audio solution, while also uniquely designed for operators who want greater efficiency at every customer touchpoint—drive-thru, mobile order pick-up, curbside pickup, walk-up windows, and dine-in service. Whether you’re calling a crew member to clean up a spill in the dining area or receiving critical alerts from your drive-thru timer to your headset, NEXEO delivers key information to the right person when it matters most. The result? Greater team efficiency across key areas of your operation for faster service and a better customer experience.

Optimize Your Restaurant Communication

The NEXEO solution enables multiple independent conversations taking place at the same time without impacting drive-thru communication. Start a group call to deliver information needed by a team or call a new employee to provide discreet coaching. NEXEO’s special features for team communication increase efficiency and provide a better crew and customer experience across all areas of your restaurant.

Text & Connect

Whether you’re reminding a team to complete a specific task, alerting managers about a change in a process, congratulating a store that has just won a drive-thru contest, or simply wishing a crew member a happy birthday, Text & Connect keeps you connected like never before. Type in your kudos or updates in HME CLOUD® and send them to select groups or stores. Your text message is converted to audio and played in real time to your recipients via the NEXEO headset, without interrupting the drive-thru.

Critical Information to the Right Person at the Right Time

Alerts and reminders are delivered only to the team members you choose, providing critical insight to the right person at the right time. Significantly reduce the noise clutter and ensure the right person on your team receives the alerts they need when it matters most.

Actionable Insight You Can Hear

Staying on top of your drive-thru performance is now easier than ever with performance alerts delivered directly to your headsets. Integration between your NEXEO solution and the ZOOM Nitro® Timer enables alerts that state exactly which event needs your immediate attention.

Accomplish More Hands-Free

NEXEO’s voice-enabled technology empowers you to instantly connect to a drive-thru customer, call a team or individual staff member, change lanes, adjust common headset settings, and more. In the daily hustle and bustle, voice commands make it easier to do more by keeping the work momentum going as you stay on task to better serve your customers.

NEXEO Highlights

Group Communication
1-to-1 Calling
1-to-Group Calling
Voice Commands
Group Alerts & Reminders
ZOOM Nitro® Timer Integration
HDX Digital Audio
Intuitive Message Center
At-a-Glance System Health
Touchscreen Interface
Tap-to-Connect Registration
Remote Management and Troubleshooting
Text & Connect

NEXEO® | Pro

Lead the Way to the
Restaurant of the Future

For the trailblazers seeking the newest wave of QSR technologies, NEXEO Pro enables seamless third-party integrations, including voice AI ordering. NEXEO Pro offers the greatest operational efficiency on the market by freeing up staff to focus on other key areas of the restaurant while your preferred voice AI provider automatically takes drive-thru orders.

Seamless Drive-Thru Voice AI Integration

Maximize operational efficiency with NEXEO Pro and voice AI ordering by enabling your crew to support key areas of your restaurant while your preferred voice AI system automatically takes drive-thru orders and sends them to the POS to process. Free employees from order taking tasks and redeploy them to stations where personable, face-to-face interactions have a greater impact on customer service and satisfaction.

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NEXEO Pro Highlights

Seamless Voice AI Integration
Group Communication
1-to-1 Calling
1-to-Group Calling
Voice Commands
Group Alerts & Reminders
ZOOM Nitro® Timer Integration
HDX Digital Audio
Intuitive Message Center
At-a-Glance System Health
Touchscreen Interface
Tap-to-Connect Registration
Remote Management & Troubleshooting
Text & Connect
Wideband Technology

NEXEO® | Core

The Essentials for Drive-Thru Communication

If you’re running a basic drive-thru operation and want the best audio in the industry then NEXEO Core is for you. NEXEO Core enables a fully digital drive-thru experience with HDX Digital Audio. Unlike other drive-thru systems on the market, NEXEO Core provides unmatched audio quality, remote system management, and enhances system usability to improve your crew’s day-to-day experience.

Unmatched Digital Audio Icon

Unmatched Sound Clarity

HDX Digital Audio builds upon the breakthrough advancements of our patented HD Audio, dramatically decreasing background noise and expanding the audio bandwidth to include higher and lower voice frequencies than other systems, resulting in a crystal-clear drive-thru ordering experience for customers and order takers alike.

Intelligent and Intuitive Control Center

Unlike other systems, the NEXEO | HDX platform base station is installed at eye level and provides a colorful 7-inch display for easy interaction, making it easier than ever to register headsets, manage your store settings, and view battery and system health information. Critical system information like network connectivity, headset status, speaker/mic status, and loop health is readily available just by looking at the base station display. Plus, the base station is available in multiple languages, enabling your team to interact with the NEXEO|HDX base station in their preferred language.

*Optional accessory. Only available in the U.S. and Canada.

No More Missed Customer Calls

Integrate your headset with your store phone, routing calls to a team member’s headset and enabling them to hear when a call is coming through to answer on the spot. Easily connect to customers trying to reach you by phone, even when you’re moving around the restaurant. Never miss a call again and provide a fast and pleasant experience for every customer—including those not on site.

Headset Pairing as Easy as 1-2-3

Save time by connecting a headset to the base station instantly, hassle-free and no training needed. Follow the simple on-screen instructions, tap your headset to the blue ring on the base station when instructed, and your headset will be ready to use in no time.

NEXEO Core Highlights

HDX Digital Audio
Tap-to-Connect Registration
Touchscreen Interface
At-a-Glance System Health
Intuitive Message Center
Remote Management & Troubleshooting

One Platform. Three Solutions.

ZOOM Drive-Thru Timer display

Drive-Thru & Team Communication

Subscription required. Call or email for details.

HME CLOUD interface on desktop computer and on a smartphone

Drive-Thru & Team Communication, Plus VAIO Integration

Subscription required. Call or email for details.

HME Drive-Thru Leaderboard interface

Drive-Thru Communication Only

Subscription required. Call or email for details.

 

Online Training for Ongoing Success

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