Free Inbound Shipping

Solving Your Equipment Problems is as Easy as 1-2-3

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Drive-Thru Equipment Repairs - Step 1

Call 800.848.4468 and then 1-2-3 to reach Tech Support.

Drive-Thru Equipment Repairs - Step 2.

We can usually fix the problem over the phone. If not, we'll advance-ship fully refurbished replacement equipment, directly to your door.

Drive-Thru Equipment Repairs - Step 3

Simply put the defective equipment back in the same box and UPS will pick it up. It's that easy!

Equipment Maintenance Agreements

Mind the Store, Not Your Equipment

Make the most of your equipment investment without getting bogged down in the details of managing its maintenance. Now you can focus on running your store without worrying about equipment hassles and surprise repairs affecting your monthly budgets.

EMA Benefits:

  • Reduced downtime – Drastically reduce equipment downtime with HME's advance exchange service.
  • Fixed monthly fee – Control repair expenses with one low monthly fee.
  • No long-term contracts – No worries, no hassles and no long-term commitment.
  • Quality parts & service – HME certified parts and factory trained technicians provide dependable service and repairs – guaranteed!
  • Discount on accessories – enjoy special discounted pricing on HME accessory equipment.
  • Best value guaranteed – HME's value exceeds any competitor's contract – guaranteed.
HME Headset

Count on HME for:

  • Quick turnaround
  • Free Shipping*
  • Repairs completed by factory-authorized experts
  • Highest quality drive-thru replacement parts used on repairs
  • Latest HME equipment upgrades included in your repair
  • All repairs are tested to meet original factory specifications
  • Communicators® (COMs) tested with their associated base unit
  • 120-day warranty on repairs

*Via UPS ARS return service.

Why Choose HME?

When There's No Time for Equipment Failure

We're here for you 24/7 whenever you need us to get your equipment back up and running. HME's Repair Depot is the only way to GUARANTEE that your equipment is repaired using only factory-authorized, original parts – at a competitive price.

There are some repair companies out there that think all parts are created equal. We don't think so. The other guys save a little on the plastic, a little on the button covers, a little on the connectors. All those littles add up to a lot and in the end, you're stuck with a repair that isn't just inexpensive, it's cheap.

At HME, you can rest assured that your repair will be done right the first time by experts – and quickly – so you can get back on track fast. We'll even pay for shipping.*

Looking to optimize your QSR operation? We can help.

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