DRIVE-THRU
HEADSETS &
TIMER SYSTEMS

Support for the legacy ZOOM® timer will soon be retired, which means essential cloud-based features will no longer be available. To avoid disruptions and stay connected, upgrading to ZOOM Nitro® ensures your operation has the modern tools it needs to thrive.

According to the 2025 Intouch Insight Drive-Thru Study, the average total drive thru time has climbed to 5 minutes and 35 seconds, with customers waiting 1 minute and 21 seconds before even placing an order — the longest pre-order delay since before the pandemic.

And those invisible minutes? They’re costing operators thousands in lost revenue, loyalty, and throughput. In fact, every 5-second delay can cost a store up to $9,500 annually. That’s the challenge our recent webinar tackled head-on: how to measure, manage, and monetize every second in the drive thru lane.

Running a smooth drive thru requires clear communication and reliable equipment. With the right headset and accessories, your team can take orders accurately, stay connected, and serve customers faster. The HME Store offers a variety of HME drive thru headsets and accessories. Shopping online makes it easy to find exactly what you need—whether you’re replacing batteries or stocking up on extras to keep operations running without interruption.

Your HME headset is a lifeline for clear communication and smooth drive thru operations. But without proper care, even the best headset can lose its performance, comfort, and hygiene over time. Luckily, maintaining your equipment doesn’t have to be complicated. With a few simple habits, you can keep your headset clean, comfortable, and working at its best every day.

Running a drive-thru is a high-speed balancing act. Every second counts from the moment a guest enters the lot to the time they drive away with their order in hand. Long waits, bottlenecks, and errors can lead to lost sales and unhappy customers. Nitro Vision AI was designed to eliminate these pain points by making the invisible visible. Here are five major challenges drive-thru teams face—and how Nitro Vision AI helps solve them.

The fast-food world is getting a major tech upgrade, and artificial intelligence is leading the charge. Rising labor costs, supply chain headaches, and hungry customers who want everything now are pushing restaurants to get smarter and faster.

Your drive-thru equipment is the heartbeat of your business. From headsets to timers, every piece plays a role in keeping cars moving and customers happy. But when something breaks, the repair service you choose matters more than you might think. That’s where sticking with the Original Equipment Manufacturer (OEM) comes in.

In the fast-paced world of quick-service restaurants, every second counts. Customers expect fast, friendly service and perfectly accurate orders—and restaurants must deliver to stay competitive. One of the most effective ways to achieve these goals is through the use of HME headsets, which have revolutionized drive thru communication. Here’s how these powerful tools can make a measurable difference in speed and accuracy.

In the fast-paced world of quick-service restaurants (QSRs), the drive-thru remains a cornerstone of customer convenience and brand performance. The 2025 Intouch Insight Drive Thru Study underscores one essential truth: what gets measured gets improved. Among the many metrics that define drive-thru success, wait time—the duration from when a customer enters the line until they begin placing their order—has emerged as a critical differentiator for guest satisfaction and operational excellence.

When it comes to quick-service restaurants (QSRs), speed isn’t just a luxury, it’s the foundation of profitability. Long wait times don’t just frustrate customers; they quietly drain revenue from your business. According to a drive thru study, 30% of customers leave after waiting just five minutes without ordering—a statistic that could be costing operators thousands in lost sales each year.

The 2024 Intouch Insight Drive-Thru Study drives this point home, estimating that every five-second delay can cost a store up to $9,500 annually. That means even minor bottlenecks could be eating into your bottom line far more than you think.