DRIVE-THRU
HEADSETS &
TIMER SYSTEMS

When it comes to quick-service restaurants (QSRs), speed isn’t just a luxury, it’s the foundation of profitability. Long wait times don’t just frustrate customers; they quietly drain revenue from your business. According to a drive thru study, 30% of customers leave after waiting just five minutes without ordering—a statistic that could be costing operators thousands in lost sales each year.

The 2024 Intouch Insight Drive-Thru Study drives this point home, estimating that every five-second delay can cost a store up to $9,500 annually. That means even minor bottlenecks could be eating into your bottom line far more than you think.

In the fast-paced world of quick-service restaurants, clear communication at the drive-thru is crucial. Your HME drive-thru headsets are more than just tools—they’re the lifeline of efficient service, faster order accuracy, and happier customers. Here are five tips to help you get the most out of your headsets and keep your drive-thru running smoothly.

Every second counts in a drive thru. A frozen order screen, a malfunctioning headset, or a broken POS system can create long lines, frustrated customers, and lost revenue. But there’s good news: with the right maintenance strategy, you can keep your equipment, and your service, running smoothly.

In this post, we break down EMAs (Equipment Maintenance Agreements) vs. standard repairs, helping you decide which approach fits your drive thru best.

In the quick-service restaurant world, speed and clarity are everything. A single misheard order or dead headset battery can slow your drive-thru, frustrate customers, and hurt sales. That’s why the HME Store is here — your one-stop shop for drive-thru headsets and accessories that keep your operation running smoothly.

As a fast-food restaurant owner, you know the drive-thru is your lifeline. But here’s the challenge: 30% of customers will leave if they wait more than five minutes without placing an order. That’s lost revenue and lost loyalty.

Discover how a drive-thru headset improves speed, accuracy, and team coordination in restaurants. Learn the key features, AI integration, and scalable solutions you need to look for to take your operation to the next level.

Discover how a drive-thru headset improves speed, accuracy, and customer satisfaction in fast food restaurants. Choosing the right headset goes beyond simply taking orders; it helps your team communicate clearly, coordinate efficiently, and maintain smooth operations even during the busiest shifts.

In a fast-paced drive-thru environment, uptime is everything. One faulty headset or timer system can disrupt your operations, slow down service, and hurt your bottom line. That’s where an Equipment Maintenance Agreement (EMA) becomes an essential part of your business strategy, not just an add-on.

Here’s why more drive-thru operators are investing in EMAs to protect their equipment and their profits:

In a high-volume Drive Thru, every second counts. When cars sit idle in line or guests pull away before placing an order, you're not just losing time—you're losing sales. And with labor shortages and rising guest expectations, those missed opportunities add up fast.

That’s where AI-powered drive thru timers come in. These advanced systems go beyond traditional timers by using computer vision to help you prevent revenue loss before it happens.

In the world of quick-service restaurants, speed isn’t just a competitive edge, but an expectation. When your Drive-Thru slows down, customers notice. Long wait times can lead to frustration, missed sales, and lost loyalty. At HME, we specialize in helping restaurants like yours serve guests faster and more efficiently.