What is HME CLOUD?

HME CLOUD® works as a central storage place for all your ZOOM® timer data. This simple remote management system also works with your HME drive-thru headset systems. HME CLOUD users can access information from one or multiple stores and visually compare drive-thru performance. Now you can identify bottlenecks with ease and take action instantly as well as manage message center greetings and reminders for all your stores. One simple log-in provides access to all your timers and drive-thru headset systems— saves time and ensures consistency from store to store.

With in-depth drive-thru timer reporting, multi-store dashboards, and the ability to change settings on the fly, HME CLOUD offers more control over your stores than ever before. Free and Premium subscription levels allow you to choose how much you want to see. Access ZOOM settings and your live ZOOM dashboard for free, or upgrade for all that and more! Get connected and take control today.

HME CLOUD Benefits at a Glance:

  • Pinpoint growth opportunities for improvement in each store
  • Quickly view your whole operation with multi-store dashboards for easy comparison of performance data
  • Update settings for your ZOOM timer and HME drive-thru headset systems from virtually anywhere
  • Automatic upgrades keep your stores' software current
  • Get the right help when you need it with a remote connection to HME tech support

HME CLOUD Features for ZOOM Drive-Thru Timer System

HME CLOUD settings options

Adjust Settings

HME CLOUD allows you to remotely connect to all of your in-store ZOOM drive-thru timer systems to adjust settings with just a few clicks. Easily change day parts or goals from anywhere to keep all of your stores running at peak efficiency.

HME CLOUD colorful multi-store dashboards

View Multi-Store Dashboards

View Multi-Store Dashboards
View real-time data from all of your stores compiled into easy-to-read comparison visuals, including goal percentages, number of transactions, average service time, and many other key data points. Customize your dashboard by daypart, day, week or month and display the metrics that matter most to you.

Keyboard with "Upgrade" written across one of the keys

Compile Reports

The Reports feature on HME CLOUD provides you with an in-depth analysis of what's happening in your store in real time. Generate reports by day, week, or even month in an easy-to-read tabular format.

Upgrade Software

Upgrade Software

Now with HME CLOUD you can receive free ZOOM software upgrades with the click of a mouse. Get the newest and greatest just for having a subscription to HME CLOUD.

Woman wearing headset, working in tech support

Receive Remote HME Tech Support

Always have help at your fingertips with HME remote tech support. Now HME trained technicians can access your ZOOM device remotely to more easily assess the problem and find solutions faster.

Drive-thru leaderboard store ranking

HME Drive-Thru Leaderboard®

Create a competitive environment among multiple stores to increase staff productivity and improve customer service. Compare and rank key performance indicators across your entire enterprise, and motivate employees to improve their overall ranking and speed of service.

Choose Your Subscription

Leaderboard Access
Generate in-depth reports
View at-a-glance dashboard displays
Remotely adjust settings for all your stores
HME Remote Tech Support
Add unlimited amount of stores
Add unlimited additional users
View local ZOOM dashboard
Leaderboard Access
Generate in-depth reports
View at-a-glance dashboard displays
Remotely adjust settings for all your stores
HME Remote Tech Support
Add unlimited amount of stores
Add unlimited additional users
View local ZOOM dashboard
Premiumwith Leaderboard
Leaderboard Access
Generate in-depth reports
View at-a-glance dashboard displays
Remotely adjust settings for all your stores
HME Remote Tech Support
Add unlimited amount of stores
Add unlimited additional users
View local ZOOM dashboard

Fully Optimize Your Drive-Thru with DTOS

HME CLOUD is an essential component of HME’s Drive-Thru Optimization System (DTOS), which also includes the ZOOM Drive-Thru Timer and Drive-Thru Leaderboard. DTOS delivers the optimal drive-thru experience by providing your crew, managers, and supervisors the information needed to drive sales and increase car counts.

ZOOM Real-Time View

ZOOM Provides Real-Time Metrics for Immediate Results

View real-time drive-thru service times and key performance indicators on the customizable ZOOM dashboard display. Managers can easily diagnose and fix issues, track car counts and pace of service to reach, and maintain, peak performance.

Stores equipped with ZOOM can:

  • Experience complete visibility into drive-thru operations
  • Easily identify bottlenecks and quickly make adjustments
  • Set goals and track pace in real-time for faster service
Drive-Thru Leaderboard

Motivate Employees to Increase Speed of Service with Drive-Thru Leaderboard

Take your customers’ drive-thru experience to a new Level when you create a speed of service competition across all of your stores. Drive-Thru Leaderboard highlights speed of service for all of your stores and ranks each one based on performance. With Drive-Thru Leaderboard, employees are motivated to improve speed of service, productivity, and customer service as they strive to improve their overall ranking.

Pair your ZOOM Timer data with Drive-Thru Leaderboard to:

  • Engage employees in a multi-store competition, leading to faster speed of service
  • Enhance the customer experience
  • Improve your bottom line
Drive-Thru Analytics on the Go

Drive-Thru Analytics Directly on Your Phone

HME Now™ keeps you in the know of all your drive-thru restaurants’ performance. Download the app to view drive-thru metrics on your phone and set real-time performance alerts. HME Now alerts will let you know when a store needs your attention or when there’s cause for celebration.

  • Break down your drive-thru restaurant’s performance by hour, daypart, or day
  • Set alerts for speed of service and car counts
  • Receive an alert when there’s a slowdown in your drive-thru

The All-New HME Training Portal

HME is excited to introduce an all-new, comprehensive online training portal. Whether you are learning the system basics or are looking for tips and resources to build ongoing success, you'll find our new online portal to be of great benefit.

Online Training Portal Features

  • Videos that cover everything from basic operation to in-depth step-by-step training on advanced configurations
  • Training materials designed with various needs in mind, ranging from in-store crew to operators and directors
  • Supporting documents to prepare for your system installation and help get you started 
  • Detailed operation and execution manuals as well as job aids and tools that promote continuous improvement
  • Regular updates to incorporate the latest HME product and training information

How to Access the Portal

  1. Visit the Portal at http://www.hme.com/training
  2. Log in using your HME CLOUD credentials

Our managers are able to make decisions to see if they improve their results. It's great for teamwork because everyone can see how the times and transactions compare to our goals.

Scott Pugh
Major QSR Brand Director of Operations

Looking to optimize your QSR operation? We can help.