Cold weather is approaching in most parts of the country. That means it’s time to get your drive-thru prepared to withstand snow, ice and other wintry conditions that can disrupt service. And that includes making sure your drive thru-headset system, like the EOS | HD from HME, is in good shape to handle the hordes of people who prefer to order their meals from the warmth of their heated cars.
November 28, 2016 · By QSR Blog ·
November 21, 2016 · By QSR Blog ·
QSR industry studies show drive-thru service times have been getting slower for several years in a row. Since more and more drive-thru operators are equipping their crews with high-quality headset systems, like the EOS | HD from HME, clearly there are other factors at work that are slowing down service times.
November 14, 2016 · By QSR Blog ·
Suggestive selling, also known as up-selling or cross-selling, requires clear communications to be successful in a QSR drive-thru lane. That’s why more and more drive-thru operators are upgrading to the EOS | HD high definition audio drive-thru headset from HME.
November 07, 2016 · By QSR Blog ·
Clear communications between drive-thru orders taker and customers is one of the most important factors in delivering fast, accurate service. That’s why more QSR operators are turning to high-definition audio headsets like the EOS | HD from HME. The remarkable sound clarity delivered by these innovative headsets helps reduce order mistakes while improving speed of service.
October 31, 2016 · By QSR Blog ·
In the world of drive-thru customer service, restaurant guests prize two things above all else: speed of service and order accuracy. Using a high-definition audio headset like the EOS HD from HME provides a good start toward achieving both goals. But it is not the only tool in your customer service arsenal.
October 24, 2016 · By QSR Blog · No Comments
The fast food business is booming these days. From pizza and burgers to tacos and sub sandwiches, there’s more competition than ever for consumers’ QSR dollars. That’s one reason having a reliable headset system – like the EOS HD from HME – is so important. If you don’t give customers great service, they will go somewhere else that will.
But fast, accurate service isn’t the only way to keep customers coming back to your QSR. Here are five tips that can help you stand out from the crowd and develop a loyal customer base that returns to your drive-thru on a regular basis.
1. Friendly staff.
Never forget that fast food is a “people” business. No matter how tasty your menu items may be, your guests also expect friendly, personable service in the drive-thru. Hiring outgoing personalities who enjoy working with the public and training them well on how to give superior customer service will go a long way toward building loyal customers.
2. Healthy menu options.
More and more, today’s fast food consumers are looking for healthier choices at QSR restaurants. No matter what niche you serve, expanding your menu options to include salads, fruits, whole-grain breads, as well as low calorie items, will give customers more reasons to patronize your restaurant.
3. Mobile payments.
In case you haven’t noticed, today’s younger generations like to do everything on their smart phones, and that includes paying for goods and services. Offering the option to make paperless payments will definitely get their attention – and their business. If you also accept call-in and Internet orders, so much the better!
4. A clean environment.
Pulling into a dirty, unkempt drive-thru lane is a real turnoff to customers. Cars can leave a lot of grease, oil and debris behind, so be sure to hose down the pavement on a regular basis. Keep the garbage cans away from the drive-thru. And make sure all landscaping looks healthy and well maintained.
5. Say “thank you” (and really mean it).
Another big turnoff to customers, in any business, is bored or indifferent employees. Always put your friendliest, bubbliest personalities at the pickup point, and make sure they give each customers a sincere “Thank you, come see us again” to complete the order.
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October 17, 2016 · By QSR Blog ·
Clear communications and reliable performance are the top two criteria for any drive-thru headset system – both of which can be found in the EOS HD headset from HME. But what about safety and security?
October 03, 2016 · By QSR Blog ·
Seasoned QSR operators know that creating a positive customer experience in the drive-thru starts with clear communications, like those delivered by the EOS | HD headset system from HME. When customers and crewmembers can hear each other clearly, it reduces order mistakes while speeding up service times.
September 26, 2016 · By QSR Blog ·
Clear communications between customers and crewmembers using a reliable headset system – like the EOS | HD from HME – is essential for a high-performing drive-thru operation. But if that’s all you’re using to improve communications, you’re missing an important opportunity to improve teamwork, customer satisfaction, and drive-thru profits.
September 20, 2016 · By QSR Blog ·
According to industry analysts, today’s drive-thru customers have five expectations when they come to your restaurant – order accuracy, speed, value, quality and service. Meeting these expectations requires having a reliable headset system, like the EOS | HD from HME, to facilitate clear communications with every customer. But that’s just a start. Here are 10 more things you can do to meet your customers’ expectations and keep them coming back.