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Drive-Thru Headset Systems

  • Drive-thru headset system ION IQ
  • All-in-One drive-thru headset
  • ION IQ Drive-Thru Headset System Features
  • ION IQ Drive-Thru Headset System Features
  • 2011 Taco Bell Star Supplier Award

ION IQ DRIVE–THRU HEADSET SYSTEM

HME is proud to present ION IQ—taking the drive-thru headset system beyond digital with groundbreaking, new sound enhancement technologies, restaurant management capabilities, and the smallest all-in-one headset ever.

  • Best Sound Quality: Featuring a highly directional microphone that isolates sound better and delivers superior clarity. Enhanced digital noise cancellation dramatically improves clarity and order accuracy.
  • Best Range: With an average coverage increase of 40–50%, ION IQ reaches into far areas of the parking lot, and resists dropouts and interference caused by stainless steel and walk-in coolers.
  • Durable Casing: Constructed with a grease and impact resistant plastic alloy resin to prevent brittling and cracking.
  • Backwards Compatible: The only system on the market with backwards digital compatibility. The ION IQ all-in-one headset and belt-pac work with existing Wireless IQ base stations. The new ION IQ base station works with existing Odyssey IQ all-in-one headsets and Wireless IQ belt-pacs.
ION IQ drive-thru headset

HALF THE SIZE, TWICE THE COMFORT

  1. Think small – Half the size of any all-in-one (AIO) drive-thru headset on the market. The ION IQ AIO headset is super-compact, super–lightweight and brings unparalleled balance and comfort to users.
  2. Greater reliability – Its unique design means fewer moving parts and greater reliability. Constructed with diecast parts, for even greater durability over time.
  3. Better sound quality – Featuring a highly directional microphone that isolates sound better and delivers superior clarity every time.
  4. Expanded Coverage – Above and beyond other
    headsets; reaches into far areas of the parking lot,
    and resists dropouts and interference caused by
    stainless steel and walk-in coolers.
  5. This headset is great! It's super small, super comfortable and the sound couldn't be clearer.

    STAN FIDDELKE
    Major Quick Service
    Restaurant Owner

ION IQ drive-thru base station display


THE SMALLEST BELT–PAC ON THE MARKET

  • Compact Size – Fits in the palm of your hand; by
    far the smallest, lightest belt-pac on the market. Sealed buttons are ergonomically placed on the top and bottom of the belt-pac for better comfort and ease of use. Bundled with HME’s superior-strength steel cable headsets for even greater durability over time.
ION IQ drive-thru headset soundwave

Five revolutionary technologies combine to provide the industry's most comprehensive sound-management system.

Digital vs. Analog drive-thru headset comparison chart

*Speed up service times by 8-10 seconds per customer when you switch from an analog
to a digital drive-thru headset system.
*Published in QSR Magazine

DRIVE THRU INDUSTRY’S MOST COMPREHENSIVE SOUND MANAGEMENT SYSTEM

  1. ION IQ enhances drive-thru sound from the moment a customer speaks into its voice-optimized microphone.
    Its specifically designed to recognize and replicate the human voice and improve intelligibility.
  2. Next, enhanced noise and echo cancellation virtually eliminates distracting noise to ensure more accurate
    order taking.
  3. Automatic Noise Control (ANC) instantly quiets
    inbound sound to the drive-thru headset for improved
    listening comfort.
  4. Automatic tuning and digital controls ensure that
    system settings are always at optimal levels for clear drive-thru communication, and are easily duplicated across multiple locations.
  5. An acoustically tuned speaker dramatically reduces distortion to deliver the clearest, most intelligible
    drive-thru communication.
  6. The majority of our business
    is drive-thru, so we need
    a system that moves more
    cars through, more quickly.
    ION IQ does just that.

    KAHN PHOMASY
    Major Quick Service
    Restaurant Manager

A REVOLUTION IN DRIVE-THRU COMMUNICATION

The ION IQ drive-thru headset system takes communication beyond the
drive-thru to help manage overall operations. Its groundbreaking message
center offers total flexibility to deliver the right message to the right crewmember
or customer, at the right time.


DRIVE THRU MESSAGE CENTER – HOW IT WORKS:

  1. ION IQ drive-thru communication greetings 1. Greetings – The most flexible and customizable system there is.
    Sequence multiple messages during every daypart, promote specials
    and improve check averages. Greetings play when you want and how
    often you want — 12 in all!
  2. ION IQ drive-thru communication reminders 2. Reminders – Send Reminders directly to an employee's drive-thru headset and keep staff on task. They can be sent to as many, or as few, drive-thru headsets as you wish. Create your own reminders, or use the system's prerecorded messages: "Remember to wash hands," "Go on break," "Take out the garbage", and more.
  3. ION IQ drive-thru communication alerts

    ION IQ makes it easy to sequence a number of greetings throughout the day. Now I have the flexibility to promote different specials at different dayparts. What a difference!

    MICHAEL BLACKBURN
    Major Quick Service
    Restaurant Manager
    3. Alerts – Inform staff of critical developments affecting food safety and restaurant security.
    For example, "Back door open."


ADDITIONAL ACCESSORIES

  1. ION IQ Telephone Interface1. Telephone Interface — Allows managers to easily answer the phone while managing the drive-thru and other restaurant business.

  2. ION IQ Temperature Alert Sensor2. Temperature Alert Sensor — Sends an instant alert to employees' drive-thru headsets if the temperature inside the refrigerator or freezer exceeds your pre-set high or low limit.
ION IQ drive-thru base station display

Industry's largest display and on-screen instructions make it easier than ever to manage your drive-thru.

NEW DIGITAL CONTROLS AND
USER-FRIENDLY DISPLAY

  • Large display screen with easy-to-use,
    digital soft-touch controls.
  • On-screen instructions walk you through
    menus and settings.
  • Multi-level password security prevents tampering.

NETWORK CAPABLE

ION IQ drive-thru network capability ION IQ drive-thru remote access

Remotely access ION IQ from home or office using your existing Internet connection.

Network capability has been great. Anywhere there's an Internet connection, I can update my greetings and alerts… and I can do it for multiple locations.
Thanks ION IQ!

JOHN BATISTA
Major Quick Service
Restaurant Manager

ION IQ System

A COMPLETE DRIVE-THRU SYSTEM THAT WORKS FOR YOUR STORE

With the ION IQ drive-thru communication system,
you can use as many or as few headsets as you
need. Add up to 15 AIO headsets or belt-pacs and get
the superior sound quality and clarity of the ION IQ
today.

MIX–AND–MATCH

Extend the life of your existing HME digital equipment–All older and current HME digital communication products work together.