When There's No Time for Equipment Failure
We're here for you 24/7 whenever you need us to get your drive-thru equipment back up and running. HME's Repair Depot is the only way to GUARANTEE that your equipment is repaired using only factory-authorized, original parts – at a competitive price.

There are some repair companies out there that think all parts are created equal. We don't think so. The other guys save a little on the plastic, a little on the button covers, a little on the connectors. All those littles add up to a lot, and in the end, you're stuck with a repair that isn't just inexpensive... it's cheap.

At HME, you can rest assured that your repair will be done right the first time by experts – and quickly – so you can get back on track fast. We'll even pay for shipping.*

Count on HME for:

• Repair on all brands
• Quick turnaround
• Free Shipping*
• Repairs completed by factory-authorized experts
• Highest quality replacement parts used on repairs
• Latest HME equipment upgrades included in your repair
• All repairs are tested to meet original factory specifications
• Communicators^® (COMs) tested with their associated base unit
• 120-day warranty on repairs

Drive-thru Equipment Repair
Drive-thru equipment repairs can mean surprise expenses and costly downtime. Protect your valuable investment in drive-thru timer systems and drive-thru headset systems with an Equipment Maintenance Agreement (EMA) from HME. One predictable monthly fee ensures great benefits like advance exchange, that provides replacement equipment within 24 hours so there’s virtually no waiting. And our factory-trained technicians can repair any brand of drive-thru timer or drive-thru headset, quickly and effectively.
Solving Your Equipment Problems is as Easy as 1-2-3.

• Call 800.848.4468 and then 1-2-3 for tech support.
• We can usually fix the problem over the phone. If not, we’ll advance-ship fully refurbished replacement equipment, directly to your door.
• Simply put the defective equipment back in the same box and UPS will come pick it up. It’s that easy!

How-tos for your Drive-thru Headset and Timer Systems
Purchase a new headset or timer? Don’t know how to register your belt-pac? The setup process doesn’t have to be confusing or overwhelming. Visit our “How-to” section for short, easy-to-learn videos on performing the basic steps for setting up your drive-thru headset system and/or drive-thru timer system.
Click here to start watching some videos on the Wireless IQ™ and System 30 timer. Stay tuned for more videos from HME.